Return and Refund Policy

Last Updated: August 24, 2026

At Closet, operated by TANCA LIMITED, we want our customers to have a clear and straightforward shopping experience. This Return and Refund Policy explains the conditions for requesting a return, refund, replacement, or cancellation.

1. Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received

• Be returned with its original packaging, where reasonably possible

• Include all accessories, parts, manuals, or other items originally supplied

• Not show signs of misuse, damage, or excessive handling

To request a return, please contact us at matthewbaryce@gmail.com before sending the product back.

Please do not return products without first contacting our customer support team.

2. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at matthewbaryce@gmail.com and provide:

• Your order number

• A description of the issue

• Photos or other reasonable evidence showing the problem

We will review the request and, where appropriate, arrange a replacement, refund, or another suitable solution.

Your statutory rights are not affected.

3. Refunds

Once an approved return has been received and inspected, we will notify you regarding the outcome.

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

4. Return Shipping

If a return is required because the product was damaged, defective, or incorrectly supplied, we will provide appropriate instructions regarding the return.

For returns made because you changed your mind, return shipping costs may be the customer's responsibility where permitted by applicable law.

Please contact us before returning an item so we can provide the correct return instructions and return address.

5. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

• Personalised or custom-made products

• Products that cannot be returned for hygiene or health-protection reasons once unsealed, where applicable

• Gift cards

• Items specifically identified as non-returnable where legally permitted

Nothing in this section limits rights that cannot legally be excluded.

6. Exchanges

If you receive a damaged, defective, or incorrect item and would prefer a replacement, please contact us.

Exchange requests are subject to product availability and the circumstances of the order.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at matthewbaryce@gmail.com.

If the order has already been processed or dispatched, cancellation may no longer be possible through our normal fulfilment process. Any applicable statutory cancellation rights remain unaffected.

8. Delivery Time

Our estimated delivery timeframe is 7–15 business days.

Business days generally exclude weekends and public holidays. Delivery estimates may be affected by carrier delays, customs procedures, weather, public holidays, destination, or other circumstances outside our reasonable control.

9. Late or Missing Orders

If your estimated delivery period has passed and you have not received your order, please contact us at matthewbaryce@gmail.com with your order number.

We will review the available tracking information and assist you in determining the status of your shipment.

10. UK Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude or restrict any rights available to consumers under applicable UK consumer protection law.

Where applicable law provides you with additional cancellation, return, refund, repair, or replacement rights, those legal rights will apply.

11. Contact Information

For questions, returns, refunds, or order-related assistance, contact:

Closet / TANCA LIMITED
26 King Street
Workington, Cumbria
CA14 4DH
United Kingdom

Email: matthewbaryce@gmail.com
Phone: +44 7458 206897
Company Number: 16510840