Shipping Policy

Last Updated: August 24, 2026

Thank you for shopping with Closet, operated by TANCA LIMITED. This Shipping Policy explains our order processing, estimated delivery times, shipping information, and procedures for delayed or missing orders.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order for shipment.

Customers will receive an order confirmation at the email address provided during checkout. Once available, shipping or tracking information may also be sent by email.

Please ensure that your email address and shipping details are accurate before completing your purchase.

2. Estimated Delivery Time

Our estimated delivery timeframe is 7–15 business days.

Business days generally exclude Saturdays, Sundays, and public holidays.

The estimated delivery period begins after the order has been processed and prepared for shipment.

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, high-volume periods, or other circumstances outside our reasonable control.

3. Shipping Destinations

We ship orders to destinations made available during checkout.

Shipping availability, delivery methods, and applicable shipping charges may vary depending on the customer's location.

If we are unable to deliver an order to the address provided, we will contact the customer when reasonably possible.

4. Shipping Costs

Any applicable shipping costs will be displayed during checkout before the customer completes the purchase.

Shipping charges may vary depending on the delivery destination, product, order size, or shipping method.

5. Order Tracking

When tracking information is available, customers may receive a shipping confirmation email containing their tracking details.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking information.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at matthewbaryce@gmail.com.

We cannot guarantee that an address can be changed once an order has already been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

7. Delayed Orders

Although our normal estimated delivery timeframe is 7–15 business days, occasional delays may occur.

Possible causes include:

• Carrier or logistics delays

• Customs processing

• Severe weather

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Circumstances outside our reasonable control

If your order has not arrived within the expected timeframe, please contact our customer support team with your order number.

8. Lost or Missing Packages

If tracking information indicates that your order has been delivered but you cannot locate it, please check with household members, neighbours, reception areas, or other safe delivery locations where appropriate.

If you are still unable to locate the package, contact us at matthewbaryce@gmail.com so we can review the available shipping information and assist you.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the damaged product and packaging where reasonably possible.

We will review the situation and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

10. Customs and Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and applicable regulations.

Where such charges are not collected during checkout, they may be payable by the recipient, subject to applicable law.

11. Returns and Refunds

Shipping-related returns and refunds are handled in accordance with our Return and Refund Policy.

Nothing in this Shipping Policy limits any statutory rights available to customers under applicable consumer protection law.

12. Contact Information

For questions regarding shipping, delivery, tracking, or your order, please contact:

Closet / TANCA LIMITED
26 King Street
Workington, Cumbria
CA14 4DH
United Kingdom

Email: matthewbaryce@gmail.com
Phone: +44 7458 206897
Company Number: 16510840