Terms of Service

Last Updated: August 24, 2026

These Terms of Service govern your use of the Closet online store and any purchases made through our website. The store is operated by TANCA LIMITED, a company registered in England and Wales.

By accessing our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our services.

1. Company Information

Store Name: Closet
Legal Business Name: TANCA LIMITED
Company Number: 16510840
Registered Address: 26 King Street
City: Workington
County: Cumbria
Postcode: CA14 4DH
Country: United Kingdom
Email: matthewbaryce@gmail.com
Phone: +44 7458 206897

2. Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a contract or that you are using the website with the appropriate permission required by applicable law.

You may not use our products, website, or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code, or any other material designed to interfere with the operation or security of our website.

3. Products and Services

We make reasonable efforts to display our products, descriptions, specifications, colours, images, and other information as accurately as possible.

However, colours and appearance may vary depending on your device, screen settings, lighting, or other factors.

We reserve the right to modify or discontinue products or services where permitted by law.

Product availability is not guaranteed until an order has been accepted and processed.

4. Prices and Payments

Prices displayed on our website are shown in the currency indicated at checkout.

We reserve the right to change product prices and promotions at any time. Changes will not affect orders already accepted unless otherwise required or permitted by law.

Customers agree to provide current, complete, and accurate billing and payment information when placing an order.

Payments may be processed by third-party payment providers subject to their own terms and security procedures.

5. Orders

After placing an order, you may receive an order confirmation by email. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorised transactions

• Incorrect pricing or product information

• Product unavailability

• Payment authorisation problems

• Incorrect or incomplete customer information

• Suspected misuse of our website or services

If we cancel an order after payment has been successfully collected, any applicable refund will be processed to the original payment method.

6. Shipping and Delivery

Our estimated delivery timeframe is 7–15 business days.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

7. Returns and Refunds

Returns, refunds, exchanges, and cancellations are subject to our Return and Refund Policy and applicable consumer protection laws.

Nothing in these Terms is intended to remove or restrict statutory consumer rights that cannot legally be excluded.

8. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

Where permitted by law, we may correct errors and update information when necessary.

9. Intellectual Property

Unless otherwise stated, content made available through our website, including text, graphics, logos, website design, photographs, and other materials owned by or licensed to us is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit protected content without the appropriate permission.

10. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent activities

• To violate applicable laws or regulations

• To infringe intellectual property rights

• To submit false or misleading information

• To transmit malicious software or harmful code

• To interfere with the security or operation of our website

• To collect personal information about others unlawfully

• To attempt unauthorised access to our systems or services

11. Third-Party Services

Our website may use or contain links to services operated by third parties, including payment processors, shipping providers, analytics services, and other technology providers.

We are not responsible for third-party websites or services outside our reasonable control. Your use of third-party services may also be subject to their own terms and policies.

12. Personal Information

Our collection and use of personal information is described in our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as necessary to provide our services, fulfil orders, process payments, provide customer support, and comply with applicable legal obligations.

13. Disclaimer and Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, TANCA LIMITED will not be responsible for losses resulting from circumstances outside our reasonable control or losses that were not reasonably foreseeable when the relevant contract was formed.

Your statutory rights as a consumer remain unaffected.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our website or your material breach of these Terms.

This provision does not limit any rights or protections that you have under mandatory consumer law.

15. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our website, services, business practices, or legal requirements.

The current version will be published on our website with the applicable updated date.

16. Governing Law

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that may apply based on the customer's place of residence.

17. Contact Information

Questions regarding these Terms of Service can be sent to:

Closet / TANCA LIMITED
26 King Street
Workington, Cumbria
CA14 4DH
United Kingdom

Email: matthewbaryce@gmail.com
Phone: +44 7458 206897
Company Number: 16510840